ROI in Action CasebookJohn Wiley & Sons, 07/03/2008 - 400 من الصفحات ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program. |
المحتوى
Measuring ROI in a Career Development | 103 |
Measuring ROI in Coaching for NewEmployee | 155 |
A Plastics Manufacturing Company | 171 |
Measuring ROI in a Professional Development | 185 |
Measuring ROI in Sales Training in a Nonprofit | 203 |
An Electronic | 217 |
Forecasting ROI in a Performance | 259 |
Measuring ROI in Negotiations Skills | 287 |
Measuring ROI in Manage by Fact MBF | 317 |
Measuring ROI in an Employee Retraining | 335 |
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عبارات ومصطلحات مألوفة
Action Casebook action plan activity addition analysis apply appropriate asked assessment associates average barriers benefits Business Impact calculated career coaching communication completed conducted confidence converted costs data collection designed determine Development directors Discussion document Effective Effective Meeting employees ensure estimate evaluation executive Figure focus follow-up identified impact implementation important included increase indicate individual influence initiatives intangible internal investment isolate issues knowledge learning Level Measuring ROI meetings Methodology methods months needs Negotiations objectives observation operational organization overall participants percent performance improvement Phillips physicians positive practices presented productivity questionnaire questions reported representatives response ROI in Action RxSource satisfaction savings session shows skills solution specific staff standard strategy success supervisors survey Table tool training program turnover understanding